Terms of Service

Background

The website www.vud-design.com is a commercial site accessible via the Internet, open to all users of this network.

The site allows Vud to offer articles (hereafter “products”) for sale to Internet users who browse the site (hereafter “users”). For the application of this document, it is agreed that the user and Vud will be collectively referred to as the “parties” and individually referred to as “the party”, and that the user who validated an order by sending payment will therefore be referred to as ” Buyer”. The rights and obligations of the user also apply to the buyer.

Article 1. Application of the general conditions of sale

Any condition that does not comply with the general conditions of sale of Vud that the buyer has formulated will be rejected unless Vud has expressly and in writing acknowledged their applicability. Vud may modify these general conditions of sale at any time, subject to the changes that appear on its site. Vud undertakes to accept orders from the buyer under the terms of these general conditions of sale.

Article 2. Products

The products offered for sale by Vud are those that appear on the site, the day of the consultation of the site by the user, within the limits of available stocks.

In the case of chopping boards, they may not be ready in store, but we are committed to making and shipping them in 7 days. In the event that one of the products is not available, or we do not have availability of the type of wood chosen for the cutting board, or we have any other type of problem with production, the buyer will be promptly informed by Vud by e-mail or telephone.

The buyer will have the option to choose another product offered on the site or to cancel their purchase. The photographs illustrating the products made by Vud are approximate, as the texture of the wood is very variable.

Article 3. Price

Prices are in euro and include VAT. They take into account any reductions applicable on the day of the order.

The prices indicated do not take into account the shipping and packaging costs that will be additionally invoiced and will be made known to the User during the final confirmation of their order.

Article 4: Registration of order

4.1. Site navigation

The User can find out about the various products offered for sale by Vud on its site. The user can freely browse the various pages of the site, without being committed to an order.

4.2 Registration of an order

By confirming the order, the buyer accepts all these general conditions of sale made available to them on the site, and acknowledges having full knowledge of them, thus renouncing the right to invoke any contradictory document, and in particular their own conditions.

The act of purchasing implies acceptance of these general conditions of sale. This confirmation and any data Vud has saved will constitute proof of these transactions.

The order description will be emailed to Vud. The products will be shipped upon receipt of payment.

Article 5. Delivery

Vud will do its best to ensure that the order is shipped as indicated for each product type, from the day following receipt of payment.

Unless otherwise specified, delivery is made to the address indicated by the buyer at the time of the order.

Vud declines all responsibility in the event of excessively long delivery times due to postal services, as well as in the event of loss of the products ordered or a strike. Transport risks are borne by the buyer, who must make a justified complaint to the postal services within three working days of delivery. Furthermore, it is specified that the ownership of the ordered products will not be transferred to the buyer until the full payment of the invoiced price, including delivery costs.

However, despite all the care taken by Vud in preparing the packages, an item may still go missing. Similarly, one of the items may be damaged after the product has been shipped. For this reason, upon receipt of their order, the buyer will ensure that the items received are compliant.

Any anomaly concerning the delivery (missing object, wrong model / color combination, damaged package) must be reported on the same day of receipt or at the latest on the first working day following receipt, to Vud – Via Diaz 15/a, 34 124 Trieste or by e-mail to info@vud-design.com.

Vud will be freed of any liability regarding the product for claims made after this deadline. Vud reserves the right to ask the buyer to return the defective product.

The return costs will be borne by the buyer, unless the return is due to an error on the part of Vud. If the above conditions are met, Vud will replace or refund the defective product(s) or return the missing product (subject to the validity of the buyer’s request).

Article 6. Reservation of ownership

The delivered products remain the property of Vud until the buyer has fulfilled all their obligations towards Vud, and in particular until the full payment of the price, plus interest if applicable.

This retention of title does not prevent the transfer of the risks that will be borne by the buyer from the date on which the products ordered have left the premises of Vud in accordance with the provisions of article 5.

Article 7. Right of withdrawal

The buyer has fourteen (14) days to return the product(s) they have ordered if they are not completely satisfied with it. This period starts from the day of receipt of the order. The product (s) must be returned in its packaging to the following address: Vud – Via Diaz 15/a, 34124 TRIESTE.

Any complaint must be submitted to the same address. If the above conditions are met, Vud will reimburse the buyer within thirty (30) days from the date of receipt by Vud of the package, the sums paid by the buyer.

At the end of this fourteen (14) day period, the delivered products will be deemed to comply with the buyer’s order and accepted by them.

Article 8. Payment

The order will be confirmed by Vud only after receipt and verification of the payment of the order.

Vud reserves the right to refuse any order or delivery in the event of a dispute with the buyer or total or partial non-payment of a previous order by the buyer.

In the event that the buyer is delayed with the payment, Vud would have the right to claim default interest at the average effective rate applied during the previous quarter by the credit institutions for consumer loans.

Article 9. Privacy

Collecting personal information in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders, as well as for the preparation of invoices.

This information is strictly confidential. Any lack of this information implies the automatic rejection of the order.

To find out how your data is processed on this site, please consult our Privacy Policy.

Article 10: miscellaneous provisions

Vud will not be liable for the total or partial non-fulfillment of its obligations under this contract, if such non-fulfillment is caused by an event which constitutes force majeure, in particular in the event of total or partial interruption or strike, in particular of postal services. and means of transport and/or communications, fires, floods, equipment breakdowns or failures, or due to actions of the buyer.